Client: Telecom Service Provider
The Challenge
The client faced a high volume of repetitive customer queries, leading to long wait times and increased support costs.
The Solution
- Developed an AI-powered chatbot using Dialogflow and GPT-based NLP models.
- Integrated the chatbot with WhatsApp, Facebook Messenger, and the client’s website.
- Enabled voice and text-based interactions with multilingual support.
- Implemented sentiment analysis for personalized responses.
The Results
- 40% reduction in support tickets. .
- 80% automation of customer queries without human intervention.
- Increased customer satisfaction scores by 30%
