AI Automation: Chatbot Implementation for Customer Support

Industry:
Client: Telecom Service Provider

The Challenge

The client faced a high volume of repetitive customer queries, leading to long wait times and increased support costs.

The Solution

  • Developed an AI-powered chatbot using Dialogflow and GPT-based NLP models.
  • Integrated the chatbot with WhatsApp, Facebook Messenger, and the client’s website.
  • Enabled voice and text-based interactions with multilingual support.
  • Implemented sentiment analysis for personalized responses.

The Results

  • 40% reduction in support tickets. .
  • 80% automation of customer queries without human intervention.
  • Increased customer satisfaction scores by 30%
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